At Royal Routes UK, we prioritize the protection of your personal information and the maintenance of your trust. This Privacy Policy ("Policy") outlines our practices for collecting, using, and safeguarding the information you provide.
By using our website or services, you agree to the terms described here. If you disagree with our practices, please do not use our services. In this Policy, "we," "us," and "our" refer to Royal Routes UK, and "you" and "your" refer to you, the user.
We collect personal information as part of providing our services. While providing information is often optional, certain details are necessary for us to deliver the services you request.
We collect personally identifiable information such as your name, address, email, and phone number only when you voluntarily provide it. This may occur when you:
We collect only the personal information we need to respond to you, arrange your booking and meet our legal obligations. Where we rely on your consent (for example, for marketing), you can withdraw it at any time.
We gather your personal information through various interactions during our relationship. This typically occurs when you:
We may also receive information from third parties, such as when someone makes a booking on your behalf. The person making the booking (the "Lead Passenger") must confirm they have consent to share personal information for all travelers. If your information is shared without your consent, please notify us immediately.
We strive to keep your information accurate. Please inform us of any updates or corrections. Royal Routes UK is not responsible for losses resulting from incorrect or outdated information you provide.
We use your personal information only for the purpose it was provided, such as managing your booking or responding to enquiries. It is not publicly accessible and is accessed only as needed to perform our services. With your consent, we may also use it for marketing, such as sending updates, news, or promotions. We do not send unsolicited spam.
If you contact us, we may securely retain your details. You can ask us to stop contacting you at any time, and you can ask us to delete your data, although we may need to keep some information (for example, booking, payment and accounting records) where the law requires it.
For bookings, we must collect certain details, such as:
We keep all booking data secure and use it only as necessary. We retain it only for as long as needed to manage your booking, handle any queries or complaints, and meet our legal, tax and accounting obligations, after which it is securely deleted or anonymised.
We may also collect personal and insurance details at the start of your trip. Afterward, you may be asked to provide feedback or a review, which we may use with your permission.
Information submitted online is used only as described in this Policy. We may use it to:
We do not sell your personal information. We share it only with the suppliers and service providers needed to deliver your booking, and with others where the law requires, as described in the section on sharing information below. Card payments are processed securely by our payment provider, with information shared only as needed for payments, refunds, or related issues.
We are dedicated to protecting your personal information. We use physical, electronic, and administrative measures to prevent loss, misuse, or unauthorized access. Our security practices are regularly reviewed and updated.
We are not responsible for the privacy or security practices of third-party websites or services. We securely destroy or de-identify personal information when no longer needed or as required by law.
To provide requested services, we may share your information with trusted third parties, such as:
Necessary details like names, passport information, contact details, and special requests may be passed to suppliers involved in your travel arrangements. Some of these suppliers are located outside the UK. Where we send your information overseas, we take reasonable steps to make sure it is handled confidentially and securely.
If we take photos or videos during a Royal Routes UK trip that include you, we will use them for promotional and marketing purposes (for example, in brochures, advertisements, our website or social media) only with your permission, which we will ask for before or during the trip. We do not pay for use of images.
We will use your written feedback, testimonials or reviews for marketing, online or in print, only with your permission.
If you voluntarily send us photos, videos, or content, you confirm it is yours and grant us a royalty-free, perpetual license to use, edit, and distribute it for marketing. You can withdraw your permission for your image or feedback to be used at any time by writing to us at the email address below; we will stop using it in future materials, although we cannot recall material that has already been printed or published.
Your rights: you have the right to ask for a copy of the personal information we hold about you, to have it corrected or erased, to restrict or object to its use, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise these rights, contact us using the details below.
We may use or disclose your personal information when reasonably necessary to comply with laws, regulations, or legal processes; protect our site's security; fulfill your requests; or cooperate with law enforcement.
If legally required, such as by a court order, we will disclose only the necessary information and take reasonable steps to protect your privacy.
Our website uses cookies — small files stored by your browser — to enhance your experience by remembering preferences and helping us improve our services. Cookies may also track visits and interactions.
We use both session cookies (deleted when you close your browser) and persistent cookies (which remain for a set time or until you delete them).
For any questions, concerns, or complaints about your personal information or this Policy, please contact your travel consultant or reach us at:
We take privacy seriously and will address any issues promptly.
